Director, Program Management

This position requires over 15 years of experience with large implementation and integration expertise in an ERP environment. Preference will be given to candidates with Peoplesoft Financial experience…

  • Project schedule creation and management of all OIT activities related to the support and implementation of the Florida PALM project and OIT business system transition readiness.
  • Provide OIT Workforce Transition Plan.
  • Integration and alignment of all OIT and Florida PALM schedules and milestones.
  • Assessment of resource and funding requirements by Florida PALM implementation waves.
  • Monitoring and reporting of all OIT activities related to the support and implementation of the Florida Palm project to OIT leadership.
  • Other support for OIT, as directed by the Contract Manager.
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” I invite you to call me directly, and discuss your career opportunities today. My daily goal is to have empowering conversations with our candidates, and listening for what can make a difference for you. My contact number is 407-363-0024. “

Steven Ragan, IT Delivery Manager, SRagan@ABTSolutions.com

Why Use An Agency?

Use the Experts, Get The Best

Good management is essential to the health and welfare of all companies; excellent management is the key to success in today’s highly competitive business environment. The services of outside professionals are utilized by prudent companies for high-level legal, accounting and other special needs. Executive recruiters should be viewed in the same light: as skilled specialists who can identify the best executive to fill an important position on the management team.

Although executive search can be performed by in-house human resource departments, employing the services of an executive search firm is ultimately more expedient, efficient and effective. Executive recruiters provide strict confidentiality, an extensive network of contacts, objectivity in candidate evaluation, and negotiation experience and expertise.

Executive recruiters observe strict confidentiality. Organizations with an opening in their executive ranks are vulnerable. Whether for an existing position to be filled, or a position newly created by downsizing or market opportunity, the hiring process must be strictly confidential. Confidentiality can keep competitors from being tipped off to management shake-ups, new product and market initiatives, and can protect against employee, stockholder, and supplier apprehension. Search consultants value the highly sensitive information they become privy to during the search process. They are acutely aware and respectful of their client’s vulnerability.

Executive recruiters can tap into a global network of contacts. Top notch executive talent is a scarce commodity today. The limited contacts of in-house human resource departments can’t compare with the wide net cast by a recruiter’s network. (A transnational search especially calls for the capabilities of transnational search firms.) The best candidates are already employed; many will deal only with a recruiter. They appreciate the worth of third party representation, confidentiality and professional mediation. Recruiting superior candidates is intricate and best performed by a discreet professional.

Executive recruiters bring objectivity and feedback to management. Executive search is a time-consuming, sensitive process. Recruiters can help clients evaluate their expectations, review relevant organization structure and reporting, and define a realistic profile and compensation package for the open position. Search consultants provide objective feedback on the candidates and advice to the client. As experts in research and reference checking, search firms can glean significant information from even reluctant reference-givers.

Executive recruiters are cost effective. The benefit of using an executive search firm can be weighed against the cost of preparing and executing an advertisement/recruitment campaign, screening and qualifying candidates, operating without a needed employee for an extended length of time, compared to the relative insurance of getting the right person for the job. The use of executive recruiters is an investment in improving the quality of managerial might. But even beyond that, the risk to not use executive recruiters is too great. For smaller companies – in which one hiring mistake can have disastrous results – using executive recruiters is sometimes more important than for corporate giants. Hiring an incompetent employee who makes bad decisions can cost a company large sums of money – or its very existence. More than ever before, executive talent is at a premium and can make or break the fortunes of a business. Professional executive recruiters can deliver the best.

How Does a Firm Perform a Search?

Once an executive search firm has been selected, the multi-step process of professional executive recruiting begins. Each step is managed by the search firm in partnership with the client team; successful results require diligence during each phase of the process. The key stages of executive search are:

  • Evaluation of the employment need
  • Research
  • Candidate screening and reference checking
  • Candidate “short list” identification
  • Interviews
  • Negotiations
  • Hiring

The search begins with extensive evaluation of the client need. The search firm works closely with the client to arrive at a thorough understanding of the company, its culture and organization, and the specifications of the position to be filled. Job specifications include title, department definition, reporting structure, and details of compensation.

Once prepared, a draft of the position description is submitted in writing to the client team for approval. It is imperative that the job description reflect a clear understanding and agreement between the client and search consultant before proceeding.

When the job description is finalized, the intensive research phase of the search commences. The search firm engages in extensive industry research and networking; existing sources are contacted, leads are vigorously pursued. If the client wishes, an internal search of the client company can be performed to identify company employees suitable for possible promotion.

Based on research well underway, the search firm contacts prospective candidates by telephone and begins screening interested and promising candidates. Personal interviews ensue in parallel with thorough reference checking activities.

Good recruiters regularly report their progress and, at some agreed-upon point, present a strong candidate pool to the client. Recruiters sometimes recommend the best candidate(s), though the client and recruiter often arrive at an initial selection of the most promising candidates. Client interviews are arranged with the best two or three prospects. The search firm prepares the client to meet the candidates and may or may not attend the interviews.

After the successful candidate has agreed to accept the position – and when candidate and client have agreed to acceptable terms – the dynamic aspect of the search effort is complete. Most search firms “guarantee” their executive candidates for 30 days (contingency firms). The firm will replace such an executive should he or she leave the client company for any reason. Often these replacement searches are free or at a greatly reduced price. Though a sensitive topic, clients need to have a clear understanding of the search firm’s replacement policy, and all fees associated with such searches. The search firm stays in touch after the new hire comes on board to help smooth the transition and assure client satisfaction.

Interview Tips

The Job Interview: Making it work for you!

So You Want to Get a Job Offer. You can by following these Proven Techniques:

I. Preparation – “Skill set Summary.”

Prior preparation will enable you to be confident, overcome interviewing inexperience, and to sell yourself and your qualifications. Begin by preparing your employment, educational and miscellaneous inventory sheets which will outline your qualifications. On these 8-1/2 x 11 sheets, which are for your eyes only state the facts. Don’t be modest, don’t minimize your strengths, and be specific when describing results.

Never go on an interview without first researching the company. One hour on the ‘Web’ or in the library utilizing Standard & Poor’s, Dun & Bradstreet and Moody’s reference material will enable you to know the company’s products/services, markets, sales volume, locations and subsidiaries.

Prepare to answer all questions you do not want to hear. If you can sensibly answer the toughest questions, the others are easy. All questions potentially have follow-ups. Prepare to answer the logical who, what, why, when and how questions.

II. How to Conduct Yourself During the Interview.

Prior planning requires you to inventory all responsibilities performed and to state how well you carried them out.

Prove your competency by stating how well you performed in the past by using the 1-2-3 mini-story technique.- i.e., state the problem, describe your solution and emphasize the positive results.

Strive to project eagerness and interest; be a conversationalist by being yourself.

Conclude the interview by getting a “what-will-happen-next?” summary. Accept the offer on the spot if it is what you want, showing interest in the opportunity. Write a brief follow-up letter, report your progress to your Account Executive.

Be punctual. Professional manners and courtesy are fundamentally important. Show enthusiasm for the job.

III. How to Answer Questions

The question – answering rule says, “Answer every question in terms of your background and qualifications or in terms of the job to be filled.”

“Tell me about yourself” means, “Tell me about your qualifications.” Pre-plan a three-to-five-minute answer describing your education and then mention each job in terms of accomplishment or performance indicators.

Personality questions attempt to determine if you have the qualities being sought. “What kind of manager are you? Are you creative?” Answer these questions in terms of the obvious answer supported by past or present experiences as proof of your claim.

Motive questions are asked to determine if you would enjoy the job. “Describe your ideal job. Would you prefer to work for a large or small company? What did you like most/least about your last job?” Answer these questions as they relate to the job for which you are interviewing, following the question-answering rule. Be specific and emphatic.

Salary questions: When asked what you desire, say, “I’m presently earning $_____, and I am prepared to accept a fair offer based upon my skills and experience.” If possible, avoid answering the question until an offer is made.

Prepare for tough questions. Anticipate what they-will be. They will focus on: reason for leaving, quality of performance. Be brief but factual. Write out your answers, refine and memorize.

“What are your weaknesses?” Use a positive-negative. For instance “sometimes my projects take a little bit longer than most, but they are always done correctly the first time and nobody has to go back and fix my work!”

IV. Asking Questions-Employers Like to be Interviewed, Too!

Have a list, don’t cross-examine, make them job related, ask questions that require an explanation.

Interest questions pertain to: job opportunity; the company; its people; its products/services.

Job-satisfaction questions relate to: importance of job; responsibility and authority; recognition and career potential.

Past-performance questions concentrate on people who previously held the position, their performance and where they are today.

Sales Questions help you determine the kind of person the employer wants to hire in terms of education, experience, future performance and personality: When you understand the kind of person the employer wants to hire, you can then say, “I can do the job you want done because I did it before and did it well.”

Ask for the job: “I can do what you want done and I want the job!”

Avoid questions relating to salary, fringes, vacations and retirement until the job is offered and you accept.

V. Dress Properly

For men: conservative suit, white shirt, contrasting tie, shoes shined, socks over calf.

For women: skirted suit or dress with matching jacket, neutral-colored hose, simple pumps, minimum makeup.

VI. After the Interview

Contact your Account Executive immediately and discuss what transpired. If you’re interested in the position, your Account Executive will help you get it.

You’re in the final stretch. The interviews have gone well, success seems well in hand. Here are some tips on putting the final touches on your job search:

Follow-up letters are noticed more by their omission. While no one ever got hired because of a thank-you note, lots of candidates have lost ground because they didn’t write one, or the letter was poorly written. Try this format: Paragraph No. 1: State your enjoyment at meeting the recruiter and your interest in the company. Paragraph No. 2: Three sentences on some specific aspect about the conversation you had and that you feel qualified for the position. Paragraph No. 3: Reiteration of the first paragraph. Should it be handwritten or typed? Basically it depends on your handwriting and how formal the culture of the company is.

Sample Thank You Letter:

DEAR  (MANAGER),

It has been a pleasure meeting you to discuss opportunities with (COMPANY NAME).  I enjoyed learning more about the projects your company has underway and hearing about your ambitious plans for continued growth.

I came away from our meeting with a strong vision of how I might be part of that growth.  My skills and background dovetail closely with your company’s growing need for experienced (POSITION), and I believe I possess the talent, commitment, and energy you are looking for in perspective members of the (“COMPANY’S NAME team”).  I feel confident my experience combined with my education in information systems will complement the strong growth potential of your company and create a mutually rewarding relationship. 

To solidify your hiring decision, I encourage you to contact all my references and strengthen your belief in my capabilities and attributes.  I look forward to joining your staff and contributing fresh ideas coupled with my self-motivated drive to provide the productivity your desire from a (POSITION TITLE).

Thank you for meeting with me again today.

Sincerely,

How to Resign Professionally

You are considering a change because your present position and/or company doesn’t offer the potential for growth you seek.  You have looked at your decision to change both logically and emotionally, and it is the emotional decision that is the hardest.  That old axiom, “don’t let your heart rule your mind” is much easier to say than do.  But the fact remains, your needs are not being satisfied!  Sure, the company has helped you progress professionally; sure, you’ve made many new friends; sure, you even feel comfortable because you can handle the job well.  However, as certain as you’re reading this, your objectives and goals are secondary to those of the company; and it will always remain that way.  As soon as you thought about changing jobs, subconsciously you knew this was true.

Top executives agree that the days of the gold watch for 30 years of faithful service are gone.  In fact, experience at several good companies is considered an asset because your horizons are expanded.  Today, changing jobs is a necessity if you expect your career to grow.

CAVEAT: Your changes cannot be too frequent, and you must be able to demonstrate that by making the change, your background was enhanced.

CAVEAT: Don’t resign until you have another position.  Experience has shown it to be easier to find a job if you are presently employed.

Let’s face it, it is natural to resist change and avoid disruption, and you present employment is no exception.  If you’re doing a good job your employer will not want to lose you, and you can expect a counter-offer even though you have accepted a job elsewhere.  So long as you haven’t started your new position, the company and your boss are going to woo you.  You’ll be enticed with more money, you may get, or at least be promised, a promotion.  The appeal will be emotional in nature.  There will be an apology made in the form of not knowing of your dissatisfaction.  Your boss may even enlist a senior vice president or the president to help convince you that you’re making a mistake.  It is guaranteed that you will hear the following in some form or another:

1. “We have plans for you that will come to fruition the first of next month-it is my fault for not telling you.”

2. “I shouldn’t do this, but I’m going to let you in on some confidential information.  We’re in the process of reorganizing and it will mean a significant promotion for you within six months.”

3. “We will match your new offer and even better it by “x” percent.  This raise was supposed to go into effect the first of next quarter anyway, but because of your fine record, we will start it immediately.

4. “When I told our president of your decision, he told me he wants to have dinner with you and your wife as soon as possible.  You just tell me when, and he will drop everything to discuss this situation with you. Counter-Offer Implications:

A counter-offer can be a very flattering experience: your emotions may be swayed; you may lose your objectivity; you are going to be tempted to stay; “buyer’s remorse” will set in – that apprehension of change will urge you to reconsider your decision.

CAVEAT:   Accept the counter offer only if you can answer “no” to all the following:

1. Did I make the decision to seek other employment because I felt a new environment would provide me with the opportunity to enhance my career?

2. If I decided to stay after giving notice, will my loyalty be suspect and affect my chance for advancement in the future?

3. The raise they’re offering me to stay, is it just my annual review coming early?

4. The raise I was offered is above the guidelines for my job.  Does this mean they are “buying time” until a replacement can be found within the acceptable compensation guidelines for my job?

5. I got the counter-offer because I resigned.  Will I always have to threaten to quit each time I want to advance? Logic Must Prevail.

As a professional, your career decisions must be made objectively, free of the emotional pressures you are likely to experience.  Others will try to influence you, but sometimes only you know things are not right and will not get better.  How do you explain a “gut feeling”?  Are you expecting your company to be sorry to see you leave and to make some attempt to keep you.  Their response should be considered flattering but it is beset with pitfalls too numerous to risk.                                                     

It is up to you to end your relationship as professionally as you began it.  Write a letter that expresses your thanks for the opportunity they’ve extended and tell them you enjoyed your relationship, but that your decision is irrevocable.  Put it in your own words and either mail it personally or hand it to your immediate supervisor.  Be pleasant but firm.  Your new employer is anxious to have you start, so remember, two weeks notice is almost always sufficient.

A counter-offer is really a belated confirmation of the contributions you’ve made.  Move ahead to your new job knowing you’ve made the right decision.  After all, if you don’t look after your future, who will?

Giving Notice: Two Sample Letters

Giving notice should always start by requesting a meeting with your boss, or, in more casual environments, by walking into your boss’ office with a resignation letter in hand, which you ask them to read. This meeting should be set up late in the afternoon if possible. Ideally, you would give notice at 4pm by walking into your boss’ office and handing them a very simple letter of resignation. If your boss asks what the letter is, ask them to read it first, please. Most managers know that this means you are giving notice, and that is okay, let the letter be the ice breaker.

The letter itself:

The letter should be a very simple, very short letter. Typically I recommend it be 2 paragraphs and 4 total sentences. There is NO need to provide lots of information to your former employer. In fact that is considered unprofessional.

Sample Letter

Dear Boss,

Please accept this letter as my official notice of resignation. I appreciate the work we have been able to accomplish together at (company name), but I have now made a commitment to another organization, and plan to begin with them in two weeks.

Know that it is my intention to work diligently with you to wrap up as much as possible in the next two weeks to make my resignation as smooth as possible. If you have any suggestions on how we can best accomplish that goal, I hope you will share your thoughts with me as I am eager to leave on most positive note possible.

Sincerely,