Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.

 Education:

Associate’s or bachelor’s degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

 Primary Job Duties:

• Provide computer support for breaking down and setting up computers, monitors, printers, phone etc.
• Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
• Provides high level of customer service by providing status and information to the customer.
• 4.Performs advanced troubleshooting to determine cause of problem.
• Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
• Works with staff on issues outside their areas of responsibility as needed.
• Provides Tier I advanced support for other Technicians as needed or assigned.
• Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
• Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
• Provide facts to facilitate the team’s decision-making process and to achieve the team’s goals.
• Shares information and receives feedback from other OIT staff as appropriate.
• Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
• Provides Audio Visual (AV) and Video Conference (VC) support as assigned.

Job Specific Knowledge:

• Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
• Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
• Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
• Ability to do advanced troubleshooting on various manufacturers of computers
• Ability to communicate effectively both verbally and in writing
• Ability to read, understand, and comply with the department’s policies, procedures, guidelines, and practices relating to desktop standards.
• 9  General Knowledge Skills and Abilities (KSAs): 

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
• Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Location: Gainesville, Florida

This position requires over 15 years of experience with large implementation and integration expertise in an ERP environment. Preference will be given to candidates with Peoplesoft Financial experience…

• Provide project management, governance, and reporting.
• Develop change management procedures.
• Alignment of the technical solution with interim business processes.
• Provide security configuration management and event handling.
• Provide network configuration management and performance monitoring.
• Provide application performance management and error/exception handling.
• Develop production control procedures.
• Provide quality control and assurance processes and techniques.
• Assess business system transition readiness.

We are looking for a highly motivated senior level Project Manager.  Certification as a Project Management Professional (PMP) with the Project Management Institute (PMI) is highly desired.

Education and Experience

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Communications or another related field. Certified Project Management Professional (PMP) with the Project Management Institute (PMI) is highly desired.  Four or more years of professional experience in Project Management. Experience in managing IT projects preferred.

Primary Job Skills and Duties

• Coordinates and integrates oversight for multiple projects.
• Manages, leads, or administers IT project resources.
• Monitors project deliverables and activities to mitigate risk.
• Monitors, implements, and/or maintains quality assurance processes.
• Monitors and facilitates change control management throughout the lifecycle of the project.
• Evaluates, monitors, or ensures compliance with state, federal, regulations, policies, standards, or procedures.
• Ensures compliance with the standards for Project Management and Oversight.
• Provides input project management methods and practices.
• Knowledge of the principles, methods, practices, tools and techniques outlined in the Project Management Body of Knowledge (PMBOK) (current version).
• Knowledge of various types of contracts, and development techniques for procurement documents such as; Requests for Quotes (RFQ), Requests for Purchase (RFP), Invitation to Bid (ITB), Invitation to Negotiate (ITN), and Single Source. 
• Skill in the use of the methods and tools used for risk assessment and mitigation of risks. 
• Ability to coordinate and manage projects and resources from a high level, including cost, work, and Vendor performance. 
• Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them. 
• Ability to accurately estimate time requirements for assigned tasks for a project; 
• Ability to plan, organize, coordinate and prioritize work assignments; 
• Ability to put these ideologies, techniques, and tools into practice.
• Knowledge of the principles, practices and techniques of the system development life cycle;

Personal Skills

• Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
  Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
• Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Description:

Experience Needed:

This role is responsible for day-to-day information security operational functions. These responsibilities include real time monitoring analysis and resolution of security events from multiple sources. This position is heavily focused on three aspects of threat and vulnerability management. The first is  to manage and maintain the File Integrity Monitoring (FIM) & Endpoint  Security Systems. The scope of the vulnerability management process includes: data, application, and infrastructure vulnerabilities and will be facilitated by a combination of manual processes and vulnerability management tools (listed below). The second aspect is to ensure that such vulnerabilities are prioritized and remediated by the appropriate operations team. This objective will require heavy cross-functional interaction to clearly communicate vulnerability risk posture with all operations and software development teams. The candidate will be required to create vulnerability management reports on a regular basis and present the information  to  multiple types of audiences. The final aspect of this role requires mid-level knowledge for monitoring security by analyzing IPS reports, firewall logs, vulnerability alert systems and operating systems, database, and application frameworks patch levels.

Skills Needed

• Working level knowledge of File Integrity Monitoring tools like Tripwire
• Working level knowledge using Endpoint Security tools similar to Carbon Black Protection
• Working level knowledge using Security Information and Event Management Tools like Splunk Core & ES
• Working level knowledge using Network Vulnerability Assessment tools like Rapid7 – Nexpose
• Working level knowledge using Application Vulnerability Assessment tools like BurpSuite or similar tool set.
• Working level knowledge of Windows and UNIX/Linux server operating systems
• Experience with penetration testing tools like MetaSploit and/or similar Security Frameworks
• Experience with process lifecycle of the creation, management and compliance of security policies, procedures, standards and guidelines
• Experience with the processes of identifying appropriate controls to comply with security policies and regulations
• Experience producing threat and compliance reports for a wide variety of audiences (technical and non-technical)
• Excellent communication and analytical skills
• Must work well with others as part of larger team and be able to collaborate on cross functional teams
• Must be available and willing to work extended and/or alternative hours as needed for issue resolutions, roll-outs, system upgrades, etc.
• Able to work independently toward goals set at a higher level

This position requires over 15 years of experience with large implementation and integration expertise in an ERP environment. Preference will be given to candidates with Peoplesoft Financial experience…

• Project schedule creation and management of all OIT activities related to the support and implementation of the Florida PALM project and OIT business system transition readiness.
• Provide OIT Workforce Transition Plan.
• Integration and alignment of all OIT and Florida PALM schedules and milestones.
• Assessment of resource and funding requirements by Florida PALM implementation waves.
• Monitoring and reporting of all OIT activities related to the support and implementation of the Florida Palm project to OIT leadership.
• Other support for OIT, as directed by the Contract Manager.